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Apply for Helper

Welcome to the Helper application! In this role, you will assist in community management and moderation. Ensure safety and harmony in the community, and fair play in our games.

This page contains the following:

  1. Role Description
  2. Qualification
  3. Compensation
  4. Training Material
  5. Assessments
  6. Application
  7. Review

1. Role Description

Helper duties are as follows:

  • Moderate our community in our games, game servers, online chat rooms or forums.
  • Ensure the health, safety, and harmony of our community.
  • Act as a role model for community behavior.
  • Perform disciplinary action as needed on troublemakers within the community.
  • Work with other Helpers, Moderators, and Community Managers to execute your duties.

Helpers can moderate in the following areas:

  • Our Discord server.
  • Our Subreddit.
  • Any future games or game servers that may be released which have any community element.

The helper team is casual and laid back, but occasionally some cases may be stressful. You may be harassed by problematic members of the community for doing your job. You may have to give a punishment to someone who is your friend. You may have to punish someone who is in the right, but acting out of line. However, you will not have to work alone on difficult cases, and we will provide you with the tools and all the help you need to deal with these situations.

2. Qualification

The minimum qualifications for Helper are as follows:

  • Be at least 16 years of age.
  • Be an active member of our Discord server and community as a whole.
  • Have a good reputation with the current staff team.
  • Have no recent infractions on any Gamer Dorks community, game, or game server.
  • Follow the account security standards from the General Staff Handbook.

We are looking for the following attributes in our applicants:

  • Interpersonal skills
  • Friendly demeanor
  • Eager and quick to learn new skills
  • Reasonable decision-making skills when under pressure
  • Intermediate Discord literacy

Past experience in these categories is preferred, but not required:

  • Customer support
  • Online community management
  • Discord moderator

3. Compensation

Disclaimer: This is a volunteer role. Helpers are not paid at this time. This may change in the future, if we are fortunate, but this is not guaranteed.

Pay rate: N/A

Hours: N/A

Benefits:

  • Free access to all our games on Steam, after a month of active participation in the team.
  • Per hour worked, $5 of store credit to be used on in-game purchases.

4. Training Material

Please read the General Staff Handbook, Community Management Handbook, and the Rules.

5. Assessments

Please complete the General Staff Quiz and the Helper Quiz. You need a 90% or higher to pass. We will use your last score within the past 6 months during your application, so if you have passed one of these quizzes in the past 6 months, you do not need to retry it.

General Staff Quiz

Complete this quiz before applying for any staff position! The answers to the questions in these quizzes can be found by reading through the General Handbook for staff and the Rules.

Please share your name and email so we can keep track of your scores. These should be the same name and email you use in your staff application.

1 / 10

How strictly are staff members held accountable to the rules?

2 / 10

Which of the following best practice security standards are staff members expected to follow? (Select all that apply)

3 / 10

When can a volunteer staff member take a break? (Select all that apply)

4 / 10

When should you contact Leadership? (Select all that apply)

5 / 10

Scenario: A member of the community is trying to start an argument with you in Discord. They say something that offends you, and you believe that anyone else in your situation would be offended, too. How should you respond?

6 / 10

Scenario: You became a staff member earlier this week and you are still new to your role. Who can you ask for help? (Select all that apply)

7 / 10

Scenario: You are a Moderator in the community management team. Less than an hour ago, you gave a member of the Discord server a 1-day timeout, which you believe was the correct action. However, another Moderator went behind your back and banned the individual. You have not yet spoken about the issue. How should you handle the situation?

8 / 10

Scenario: You strongly disagree with a decision made by Leadership and believe it sets a bad precedent and will be terrible for our community or one of our games in the long run. You believe that reverting this decision is of the utmost importance. How will you express this to the team?

9 / 10

Scenario: A member of the Developer team expresses a dislike of a group of people based on their race, and it goes unnoticed by Leadership. How should you handle the situation?

10 / 10

Scenario: You have heard rumor that another member of your team allegedly leaked an upcoming update of one of our competitive games. This leak could result in the recipients having an unfair advantage. This is your first time hearing of the situation and it has not been discussed within the staff team. You asked the people sharing the rumor some follow-up questions about specifics. What is the next action you will take to handle the situation?

Your score is

0%

Helper Quiz

Complete this quiz before applying for Helper! The answers to the questions in these quizzes can be found by reading through the Community Handbook for staff and the Rules.

Please share your name and email so we can keep track of your scores. These should be the same name and email you use in your staff application.

1 / 20

What are the main goals of community moderation? (Select all that apply)

2 / 20

Who needs to be informed of action taken against a rulebreaker, and how should it be done? (Select all that apply)

3 / 20

What should be included in a punishment message? (Select all that apply)

4 / 20

How should a Warning be served to a rulebreaker?

5 / 20

What evidence can be taken as authoritative in a moderation case? (Select all that apply)

6 / 20

Which of the following situations can result in an instantaneous ban? (Select all that apply)

7 / 20

When a member of the community breaks a rule in retaliation to another rulebreaker, who is punished?

8 / 20

Which of the following situations is not against the rules?

9 / 20

Which Discord bot is used for punishment commands in the Gamer Dorks Discord?

10 / 20

With our moderation Discord bot, what is the proper command syntax for the Timeout command?

11 / 20

Scenario: A member of the community attempts to make a bug report through the #general channel of the Gamer Dorks Discord server. What is the appropriate action to handle this situation?

12 / 20

Scenario: Alice, a member of the Gamer Dorks community, intentionally misgenders another member of the community, Barb, who is not currently present. In a previous conversation, Alice used the wrong pronouns for Barb and was corrected and a member of staff served Alice the Inclusivity Statement. What is the appropriate action to handle this situation?

13 / 20

Scenario: Cecil, a member of the community, recently blocked Davis, another member of the community, on Discord. Neither of them have a punishment history in the community and are both well-liked. Davis continues to attempt to contact Cecil via Gamer Dorks, despite being blocked. Cecil expresses that Davis should stop, but Davis doesn't stop. What is the appropriate action to handle this situation?

14 / 20

Scenario: Edith, a member of the community, has a Muslim star-and-crescent symbol in her Discord bio. A new member of the community, Francis, takes issue because he has experienced oppression from Muslims in the past. Francis publicly calls out Edith and expresses that there is no true faith but his own, and begins proselytizing. What is the appropriate action to handle this situation?

15 / 20

Scenario: Geraldine, a well known member of the community, likes to post their art in the Gamer Dorks Discord. One day, they post a piece of art with non-sexual nudity. What is the appropriate action to handle this situation?

16 / 20

Scenario: In a temporary Gamer Dorks Minecraft server, mild language such as swearing is censored and replaced with asterisks (*) because of its age demographic. A well known member of the community, Harriet, who is known to swear when it is allowed, does so in this Minecraft server. Seeing that her message was censored, she says it again, this time spacing out the letters so that it doesn't get censored. This word was used as an exclamation and was not intended to offend anyone. What is the appropriate action to handle this situation?

17 / 20

Scenario: Ira is a well known ranked player of a competitive game on Gamer Dorks and a Twitch streamer. One day, Ira joins the Discord server. Another member of the community, Jax, recognizes that Ira is a streamer but doesn't know how to watch Ira's stream. Jax asks for the link and Ira posts it. Ira's stream is known by our staff team to have no objectionable content. What is the appropriate action to handle this situation?

18 / 20

Scenario: Kay was recently muted for engaging in an argument with another member of the community. Today, Kay's mute expired. She began insulting the staff team, saying her punishment was unfair and that whoever muted her should be demoted. You believe she might be correct that it was unfair. What is the appropriate action to handle this situation?

19 / 20

Scenario: Luis is a member of the community known to make edgy jokes. One day, he changes his username to the name of a notorious child predator and private island owner. What is the appropriate action to handle this situation?

20 / 20

Scenario: Monroe is known to be a troublemaker but has never broken a rule explicitly. People leave the community because of things he says, but he has never been found guilty of an infraction according to the rules. The people who Monroe doesn't alienate are devout supporters of him and his influence, so banning him will likely anger his supporters. However, refusing to take action will likely stunt the growth of the community and do more harm in the long run. Weighing the pros and cons of taking action, you decide that banning Monroe is the right decision. What is the appropriate action to handle this situation?

Your score is

0%

6. Application


7. Review

Once you have completed your Helper application, await an email from admin@gamerdorks.net. If your application was accepted, we will schedule a follow-up with you. Before the follow-up, please ensure that:

  • You can send and receive emails from the email address you used on your staff application.
  • You have a working Discord, Steam, Email, and Google account; secured with multi-factor authentication.
  • Preferably, you have a working microphone and are in a quiet room. If voice communication is not an option, it is not required.